Education
University of California, Irvine | Sep 2018 – June 2022
- B.A. in Criminology, Law, and Society
- Minor in Philosophy
- GPA: 3.55
Work Experience
Internal Revenue Service | Aug 2022 – Present
Contact Representative
- Assisted taxpayers by accessing accounts to change personal information
- Walked through documents and websites with customers over the phone
- Provided tax law assistance and directed taxpayers to tax resources
- Trusted with accessing private information and government systems
UCI Transportation | Jun 2019 – April 2022
Student Enforcer/Trainer
- Generated upwards of $3,000 in department revenue within a day, setting the quarter high
- Entrusted with work vehicles to patrol the campus and interface with students
- Created new training procedures and implemented them with new employees
- Successfully de-escalated volatile situations while on the field dozens of times
Internships
Veterans Legal Institute | Mar 2022 – June 2022
Non-Profit Management Intern
- Researched grant opportunities to bring funding to the organization
- Assisted in creating products for the organization’s merchandise website
- Created social media graphics that were posted on Instagram, Twitter, and LinkedIn
Global Energy Network Institute | Oct 2015 – Jan 2016
Secondary Hardware Specialist Intern
- Fixed computer hardware and repaired broken projectors
- Added additional website features in HTML and Drupal
- Setup workstations and ran cables for PCs across the showroom
Ego ID Media | Feb 2015 - May 2015
Project Intern
- Overhauled an art shop and gallery website with a responsive and modern design
- Customized a WordPress template with HTML and PHP to tailor the design
- Worked with CAD to create 3D art sculptures
Skills
- 7 years of computer hardware experience
- 4 years of customer service experience
- 7 years of IT and troubleshooting experience
- Proficient with Word/Excel
- Proficient with Publisher/Canva
- Experience with HTML & CSS